Refund, Return & Cancellation Policy

1. Order Cancellations

You may cancel your order within 12 hours of placing it, or before it is dispatched from our workshop, whichever comes first. Email help@bhoofi.com or message us on WhatsApp at +91 92594 46181 with your Order ID.

Once an order is handed to our logistics partner, it cannot be cancelled and falls under our return guidelines. Refunds for cancelled prepaid orders are credited within 5–7 business days.

2. Return & Exchange Policy

Each Bhoofi bag is handcrafted in small batches, so we can only accept unused bags in original condition. You may request a return or exchange within 7 days of delivery if:

• The bag is unused, unwashed, and in original condition.
• All brand tags, dust bags and packaging are intact.

For change-of-mind requests:

• Prepaid orders: We refund the amount paid for the product, minus the original shipping charge. Return shipping is paid by the customer.
• COD orders: We offer an exchange for the product. Return shipping is paid by the customer.

First-order and coupon discounts do not affect eligibility; refunds reflect the amount actually paid. Slight variations in colour, texture, and stitching are natural in handmade products and are not considered defects. Bags damaged through misuse, wear and tear, or improper storage are not eligible.

3. Damaged, Defective or Incorrect Items

If your package arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos or an unboxing video showing the outer package, the product, and the shipping label.

After verification, we will arrange a complimentary reverse pickup (where your pincode is serviceable) and issue a replacement, subject to availability, or a full refund. This policy applies to both prepaid and COD orders.

4. Refund Process

Once your returned bag reaches us, our workshop team completes quality inspection within 2 working days.

• Prepaid orders: Refunded to your original payment method within 5–7 business days following approval.
• COD orders: Refunded via bank transfer (NEFT/UPI) within 5–7 business days after you provide your account details and the return is approved.
• If a returned bag fails quality inspection, we will notify you and ship the item back to your address.

5. Non-Returnable Items

Customized, embossed, or personalized bags, as well as items purchased during clearance sales or marked "Final Sale", cannot be returned or exchanged for change of mind.

If any such item arrives damaged, defective, or incorrect, please reach out to our team within 48 hours of delivery.

6. Delivery Issues

• Delivered but not received: Contact us within 48 hours so we can raise an inquiry and trace the parcel with our courier partner.
• Wrong address: We cannot be held responsible for delayed or failed deliveries caused by an incorrect shipping address provided at checkout. Please inform us immediately before dispatch if corrections are needed.
• Refused or undelivered parcels: Original and return shipping charges may be deducted from any final refund.

7. Need Help?

For any return, refund, or order inquiries, reach out to our customer care team: